Service & Support Offerings for MOCON Permeation Analyzers

AMECare Performance Services (USA Only)

AMECare Performance Services is an umbrella program offering a number of different service plans and options to suit your measurement needs. The AMECare Program covers repair services, technical support, preventative maintenance, training and webinars. This wide range of offerings helps you minimize downtime and get the accurate results you need.

Technical Support and Repair Services

AMETEK MOCON is always here to help you keep your lab running. Technical support is included for all MOCON analyzers. Our highly trained service technicians are available to help you via phone/email/remote connection during business days, from Monday-Friday 8AM to 5PM US Central time (Not on Holidays). 

AMETEK MOCON offers repair services for its MOCON permeation instruments either at its MOCON Factory or in the field. We offer standard repair services to all customers, and Quick-Turn MOCON Factory repair service for customers on a Preventative Maintenance service contract. Kit based repairs are available to replace similar wear parts.

Need spare parts or consumables?

Need to send in your instrument for repair services, calibration, or certification?

Preventative Maintenance Service Contracts

  1. Basic Plan:  Calibrations and Certifications

    Keep your analyzers accurate with our Basic Plan, which covers calibration and certification. With the Basic Plan, your analyzers are cleaned, an annual wear kit is installed (O-rings, batteries, etc.), auxiliary sensors are calibrated, operation is verified, certified, and you receive a certificate of compliance (certificate of calibration for OXTRAN 2/21T). A NIST traceable certification film is included for every instrument type. Basic Plan customers are also entitled to discounts on training, parts, and lab testing.

    The Basic Plan can be fulfilled at MOCON Factory or in the field.Factory service comes with a guaranteed turnaround time – please ask us for more details on this.Field service PM trips include carrying repair kits on hand to make common repairs fast, on-site.Also, for Field Service, because our technicians are already on your site, operator training is included – that’s the extra mile we go!

    ​All MOCON Analyzers purchased on or after July 1, 2019 are covered by a 4-year warranty on all predictive preventative maintenance parts as long as they stay on an annual service contract. For more information please see brochure, contact us, or fill out the form below.
     
  2. Plus Plan:  Predictive Preventative Maintenance Plans
     

    In addition to all the features offered in our Basic Plan, the Plus Plan adds predictive preventative maintenance of parts to the plan’s offering.  The Plus Plan proactively replaces major components (sensors, valves, and more) just before their end-of-life, offering you maximum uptime. Combined with calibration and certification, the Plus Plan helps your analyzer stay accurate and be ready. Every MOCON Permeation Analyzer has a Basic and Plus Plan offering, so that you can prioritize the higher level Plus Plan of service for your higher demand analyzers. 

    There is also a 4-year warranty included for predictive preventative maintenance parts on a Plus Plan, which stands behind our commitment to minimize downtime and meet testing demands.  For more information please see brochure, contact us, or fill out the form below.

    For more information please see brochure to the right or fill out the form below.

​Training, Videos, and Webinars

As the industry leader, AMETEK MOCON is the best place to go for instrument training and applications support with videos and webinars. Our experts have decades of experience in permeation and package testing.Combined with our thousands of analyzers installed in the field you can expect the gold standard in learning. We offer basic to advanced operator training at MOCON factory or in the field at your facility. We also offer basic to advanced applications training from our lab personnel at MOCON factory or at your site.

Global Service

AMETEK MOCON provides global service though our own offices and our distributors. Please contact us to help you find your service provider. Service offerings vary from provider to provider so please follow this link to find your regional Distributor.

View the Annual Service Contract Terms and Conditions

For more information or other services please contact us or fill out the form below.

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