Service & Support Offerings for Package Testing Products

USA Only

For service and support offerings outside of the USA please visit https://dansensor.com/contact/contact-our-sales-network

Technical Support and Repair Services

AMETEK MOCON is always here to help you keep your lab running. Technical support is included for all DANSENSOR, LIPPKE, OPTECH and PAC CHECK analyzers. Our highly trained service technicians are available to help you during business hours via phone/email/remote connection Monday-Friday 8AM to 5PM US Central time (Not on Holidays). 

AMETEK MOCON offers repair services for its Dansensor, Lippke, Optech and Pac Check analyzers at its MOCON Factory or in the field.  We offer standard and expedited repair services for analyzers returned to MOCON Factory.  

Looking to order spare parts or consumables?

  • Please email your request to orders.mocon@ametek.com

Need to send in your instrument for repair services or calibration?

  • Download and complete the service form to the right, email to repairs.mocon@ametek.com

Repair Services

  • Rental units offered while your unit is being serviced or repaired (not available on all units), contact us to learn more.
  • Parts are stocked in several locations worldwide to minimize customer downtime.
  • Fast repair and rapid turnaround of instruments is achieved when analyzers are returned to MOCON Factory or at an authorized local distributor.

Certified Parts

Your instrument is a sophisticated, precise measurement tool. To keep it operating at its maximum productivity levels, we recommend that you use only AMETEK MOCON certified parts. All of our parts are guaranteed to perform to our rigorous design specifications.

For more information please contact us or fill out the form below.

Preventative Maintenance

Calibrations 

Keep your analyzers accurate with our calibration service. Know that your results are correct every time by always keeping your analyzers in calibration. For more information please email info.mocon@ametek.com or fill out the form below.

Preventative Maintenance Program

We offer preventative maintenance contracts to keep you instruments accurate and ready. We offer a variety of options. For more information contact us at info.mocon@ametek.com or fill out the form below.

Training, Videos, and Webinars

As the industry leader, AMETEK MOCON is the best place to go for analyzer training and applications support with videos and webinars. Our experts have decades of experience in Modified Atmosphere Packaging (MAP) and package testing.  Combined with our tens of thousands of analyzers installed and in use in the field, you can expect the gold standard in learning. We offer basic to advanced operator training at MOCON factory or in the field at your facility. We also offer basic to advanced applications training from our lab personnel at MOCON factory or at your site. For more information please contact us or fill out the form below. 

Global Service​

AMETEK MOCON provides global service though our own offices and our distributors. Service offerings vary from provider to provider so please follow this link to find your regional Distributor.

For service and support of any Dansensor Package Testing Products in the USA please fill out the form below or call us at 763-493-6370.

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